How can we help?

What to include

For faster help, include your App version, Android version, device model, the screen or task involved, and a brief description of what happened. If an error message appeared, include its exact wording without including private financial information.

Keep your information safe

Never send us your password, access token, backup passphrase, private key, full backup file, bank credentials, or financial screenshots. Support cannot recover a lost encrypted-backup passphrase.

Basic troubleshooting

1. Confirm the App is updated, then close and reopen it.
2. For reminder issues, check notification permissions and battery restrictions in Android settings.
3. For password recovery, request one fresh link and use only the newest message.
4. For backup issues, keep the original file and confirm the exact passphrase locally.
5. Do not clear local data while investigating a data problem unless you have a verified backup.

Account and privacy requests

For account deletion, follow the secure instructions on the Account Deletion page. For other privacy questions, contact support using the address above.